Total Quality Model And Methodologies Paper

692 words - 3 pages

Total Quality Management (TQM) PaperTotal quality management in the business world is a concept that has evolved in achieving not only the improvement in the quality of business and system processes but also to achieve the multi dimensional aspects of quality based business operations, product and services that is delivered to customers. The description of attitude, culture and organization of a company is total quality. The culture requires quality in all the aspects of a company's operations, and must have processes done right the first time and defects and other mistakes must be removed from operations. Total quality management (TQM) provides management and employees to be involved with ...view middle of the document...

For example, in the finance department the financing systems used to bill the client on a monthly basis can fault by system glitches. If the billing representative does not pay close attention to detail, the system is allowing mistakes to be permitted. If the root cause of such mistake happen, we know that it can be identified and eliminated. Also, the repetition of this mistaken can be prevented by changing the process in the system or the way the billing representative's role is played.Conflict is usually a disagreement between two or more individuals. Human nature causes people to act undesirably towards others when a conflict happens. A conflict can happen when a group of people work together because this allows them to contribute ideas, set a use for their skills and show their personalities. All people are made unique, which means personal differences will take place and more likely to collide among each other. Conflict maybe inevitable, but the problem can always be resolved. Managers play an important role to ensure that...

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