Tqm Paper

863 words - 3 pages

University of PhoenixQuality Management and ProductivityIn today's corporate world the need for total quality management (TQM) is a vital aspect of any organization when remaining competitive. This paper will define total quality management (TQM) as well as include a description of the impact of globalization on quality. This paper will also compare and contrast traditional management styles with quality focused management styles, and explain how total quality management (TQM) applies to ABC Bank.In today's business world, organizations must focus on quality. Competitors are exceeding the organizations that fail to provide quality services and products at a reasonable cost. In the early 1950s, Dr. W. Edwards Deming introduced the concept of Total Quality Management (TQM) in the United States. This concept was not supported in the US so Dr. Edwards took the theory over to Japan where Japanese industrialists welcomed the concept (Hanks, 1996, p.7). In Japanese industries production increased due to TQM. In today's society Japan is a leader in producing quality products which are distributed worldwide. Today's organizations realize the need to focus on the quality of services and goods in order to maintain competitiveness. Organizations are implementing Dr. Edwards's principles across the field of services and production industries throughout the United States (Hanks, 1996, p.7). TQM is defined as organizational improvement or better stated in SEMETECH's definition of TQM (as cited in Burrill & Ledolter, 1999, p. 34):Total Quality Management is a [holistic] business management methodology that aligns the activities of all employees in an organization with the common focus of customer satisfaction [to be achieved] through continuous improvement in the quality of all activities [processes], goods and services. (p. 34)TQM transforms the organizational culture through changes in all areas of the organization such as principles and practices, attitudes, systems, and structure (Burrill & Ledolter, 1999).Impact of Globalization on Quality"Globalization refers to the shift toward a more integrated and interdependent world economy" (Hill, 2009, p.6). Globalization is the process in which economies of countries all around the world become integrated over a period of time leading to organizations having access to a wider market base and consumers having access to a larger variety of goods and services (Hill, 2009). Increased global competition, reduced trade and distribution barriers, increased technology and information have broadened customer choices increasing the need for organizations to produce quality products to compete in the marketplace. As a result of the increased global competition, organizations have transformed their organizational performance through methods that are referred to as TQM, Six Sigma, and ISO 9000 (Burrill & Ledolter, 1999).Traditional Management Styles and Quality Focused Management StylesManagement styles have changed...

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