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Trade Organization Essay

7550 words - 30 pages

IntroducciónEn los últimos años hemos visto la frecuente utilización del concepto de calidad, el cual es aplicado en todas las esferas de la vida, pero son las empresas u organizaciones las que han ido aplicándolo notoriamente, más que por ser conscientes de su beneficio lo han hecho por las exigencias competitivas que les impone la globalización, donde estas se pelean por ofrecer al mercado los mejores productos para sus clientes, por tal razón la importancia del valor agregado de los servicios y bienes que ofrecen deben estar encaminados a satisfacer las necesidades, deseos y expectativas de los mismos.En este trabajo se analizaran y desarrollaran los conceptos básicos para poder entender a la calidad y a la teoría general de sistemas, así como los antecedentes de los mismos que han llevado a crear al concepto actual.TAREA DE INVESTIGACION NO.11RA. FASETÉRMINOS GENERALES DE LA CALIDADELEMENTO: En cualquier organización que se aplique la administración siempre estarán presentes los siguientes elementos:Personas o recursos humanosActividadesObjetivosRecursos financieros, equipos, maquinarias, etc.Métodos (conocimientos, aplicaciones tecnológicas y operativas)Los cuales sirven para ayudar en forma coordenada a cumplir con nuestros objetivosOpinión: los elementos son fundamentales en una empresa, ya que están interrelacionados y uno sin otro probablemente afectaría los procesos.PROCESO: Se define como un conjunto de actividades mutuamente relacionadas o que interactúan, las cuales transforman elementos de entrada en resultados.Opinión: esto es sinónimo de control, ya que sin los procesos no existiría un orden, mucho menos un control de lo que se está realizando.PROCEDIMIENTO: Forma especificada para llevar a cabo una actividad o un proceso.Opinión: esta parte es muy importante porque es en este momento donde se dan los errores que llevan a la falta de calidad.CONTRATISTA: En una situación contractual un proveedor puede denominarse "contratista"Opinión: es toda aquella persona a la que le contratamos para adquirir un servicio o un bien.PROVEEDOR: Organización o persona que proporciona un producto, productor, distribuidor, minorista o vendedor de un producto, o prestador de un servicio o información.Opinión: esta persona es otro factor muy importante, ya que necesitamos de ellos para que la empresa pueda funcionar en su producción, y el tener buenas relaciones con ellos nos ayuda a obtener ventajas competitivas.CLIENTE. Organización o persona que recibe un producto, consumidor, usuario final, minorista, beneficiario y compradorOpinión: en la cultura organizacional de este tiempo lo más importante de todo siempre es el cliente, ya que gracias ellos funcionamos.ESTRUCTURA ORGANIZACIONAL: Disposición de...

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