Understanding The Decision Making Model Mgt 350

974 words - 4 pages

Making good decisions is a critical aspect of every day life. Almost every thing we do involves making a decision. To improve the quality of decisions we make, one must utilize a sequence of steps often called a decision-making model. A decision-making model is a step-by-step guide to help an individual make the best possible decision.A decision-making model taken from The Team Handbook (2002) puts five major steps into play. The steps in the model are meant to be used in order however each step is interrelated and may be repeated as needed through the process. "A decision-making process based on data leads to good decisions" (Facilitators Team).The first step in the decision-making model is framing. Framing involves clarifying the purpose of the decision and determining its boundaries. The best way to begin the framing process is to gather information. This information may include: identifying those affected by the decision; identifying those involved in making the decision; what knowledge is needed to make the decision; and what information is needed and available to help with making the decision. Also pertinent to framing is deciding when a final decision needs to be made. Communication with all involved in the decision-making process is required so all parties are well informed.Recently at work, my team needed discovered a problem with one of the lots of reagent being distributed. This reagent is critical to accurate analysis of blood by one of our instruments. The faulty reagent can cause false increases in cell counts, thus leading to improper diagnosis by veterinarians. Since my team fields incoming calls from customers experiencing problems with their analyzers, it is our responsibility to inform upper management of potential problems we are seeing with product. A decision needed to be made whether or not to pull the existing lot number of reagents which were not due to expire until 2007 or to continue to distribute these reagents and replace faulty reagents as needed.The first step in our framing process was to call in management and distribution to inform them of the potential problem. We then needed to gather information and determine whether we should risk losing tens of thousands of dollars by just pulling all reagents from this lot number or if it was a selective issue and we could just replace defective reagents on a case-by-case basis. We recorded the number of calls with the defective reagents over a one-month period and compared it to the total number of those reagents currently on the market. We decided that a final decision would be made at the end of our analysis.The second step in the decision-making model is deciding. A definition of how the decision will be made is necessary. Will there be a consensus or will the decision maker's vote? Next, appropriate tools must be used to gather data. Some of these tools may include brainstorming, flowcharts, and affinity diagrams. It is important that the decision is made by...

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