Unified Communications Manager
With the advent of smart phones, Wireless PDA, Net books, and the ever decreasing cost of Wi-Fi laptops. Not to mention VOIP and media reach software (Video conference, steaming video) it had become increasingly more evident that an all encompassing communications solution is needed for the modern workplace.
Software solutions for business communication tend to give affordable, easily implemented options with much smaller short-term cost benefits and valuable improvements. However you will for the most part not get long term guarantees of QoS’. They may also fail to address the limitation of a dated hardware infrastructure that would take advantage of the communication software. At best these solution ignore the network, at worst they leave organizations vulnerable to excessive network maintenance. Limited scalability with large performance degradation. Today’s software approaches are:
Peer to Peer
The P2P approach includes options like Voice conferencing, video conferencing with limited basic VOIP options. The drawback is that this method presents extreme administrative difficulties. The IT team can never hope to combine the functions that may be offered through different vendors. Even using an all encompassing vendor software, one runs into the “black box” functionality that puts obstacles in the path of the IT administrators with applications that can not be integrated with later add on software.
Device or Provider-Hosted
Telecommunication and Internet service providers may offer a range of communication packages that can temporarily reduce over head cost and administrative requirements. With this approach you can select and buy best in class devices or endpoints for on site use with no need for additional telephony equipment. The provider generally includes a Web-based portal for access to services. The tradeoff, however that that you loses control over may key business operations. The arrangement can restrict the businesses ability to give new users new communications capabilities. As a result, long term administrative cost may pass the short term savings.
Media based, Open Source
Open source communication solutions will draw core functions into one or more server base system. Combining call processing, operation options, and media management. This solution offers either free or low cost solutions. It is an economically attractive option for commercial communication solutions. Small business may find open source solutions temporarily suitable, they will face major problems as their organization grows.
Desktop communications solutions bundle a large range of functions on or into the desktop OS. This will deliver presence, voice, and other functionality while managing quality of service and security. This client based system offers service access but also takes on...