Value Chain for McKesson Provider Technologies (MPT)
The value chain is made up of the input of information or materials flowing down to the output of the final product that is used by the consumers. MPT is a manufacturer of capital equipment and information systems in the Healthcare industry that is focused on reducing costs while also adding value to consumers in the industry. MPT markets to IDMs, hospitals, physician practices, home healthcare providers, retail pharmacies, and payors in the healthcare industry. The inbound logistics at MPT consists of the research and development of computer technology and installation methods to information processing needs of our consumers. Information must be gathered on the needs of consumers and then systems are built to meet individual needs. The systems equipment is typically put together at the customer site by consultants and/or employees of our organization. Outbound logistics includes the distribution of technological components such as computers, hardware, software, or robotics. According to McKesson’s annual report, MPT provides hardware and software to over 70% of the hospitals in the US that have greater than 200 beds. Value is further provided to our customers through consulting, implementation, support, and services that are provided to complement our products. Marketing and sales are done via client executives that are assigned to each of the customers. These representatives generally form an in depth and lasting relationship with customer contacts so that they can appropriately assess their needs and wants.
My role at MPT
I am a part of the accounting/finance group at MPT. My role began in a department call Contract Operations; this is the group that enters all of the contracts into SAP after they have been signed and sent up by the sales organization. Other aspects of this position included: ensuring correct revenue recognition, auditing setup of contracts by team members, integration of acquisitions into SAP, etc…
I was in this department for a little over two years when I decided that I needed something new and transferred to the Accounts Receivable department. This move was definitely the best career move that I have ever made. We get to interact with customers and employees of the organization on many levels in order to ensure customer satisfaction with our billings, processing of amendments/credits in a timely manner, business unit awareness of customer disputes, or just to create a positive perception to our customers. In this department we use SAP, Lotus Notes, Business Warehouse, and other smaller applications for financial analysis, knowledge sharing, reporting, customer reporting, and process flows.
Five Competitive Forces at MPT
Advantages/Disadvantages because of information systems/technology