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What´S Learning Intervention Essay

831 words - 4 pages

The Training Cycle describes the main stages of needs analysis includes design, delivery of training and evaluation. Needs analysis is one of the important stage to provide a systematic approach in developing learning and development needs in an organisations, as well as the extent to which training is a practical means of achieving [HSBC]'s current objectives (Birdi & Reid, 2013). Needs analysis help to reveal the objectives that the organisation is trying to achieve, what employees have to do differently to help meet that objective and what knowledge, skills or attitude should employees acquire to help change in their behaviour required at individual, team or organisational level (Birdi ...view middle of the document...

Organisational analysis in HSBC identify that everything new that is proposed in the foreseeable future will generally have a learning implications and able to generate future growth for an organisation, that is why new employees is under a main list of consideration for learning and development intervention. Under this circumstances, new employees have the high potential for making mistakes and could give impact on the organisational stakeholders and for business growth (Wilson, 2012).
The banks have been subject to extensive challenges in relation to the consequences of automation, competitive pressures, product diversification and an increased emphasis on customer-orientated services. Because of this, it has been claimed that the banks increasingly need better qualified, skilled labour to sell more complex products and services to an increasingly sophisticated market (Quack et al, 1995).

1.2 Task Analysis
The results of the organisational analysis indicated that a positive organisational climate for training exists for [HSBC]. The next step is to conduct task analysis. Here, the purpose of task analysis in [HSBC] able to identify the standard work behavior required by each employees, the conditions under which these tasks are performed and the competencies (knowledge, skills, abilities) as well as the feeling that they should have with respect to perform the tasks under the identified conditions (i.e. motivation, readiness) (Goldstein & Ford, 2002).
In the light of the situation of having limited amount of time-frame which is 2 months to equip new employees in [HSBC] with the main job tasks that required knowledge (products and compliances), skills (mastering in banking automated systems, selling and communication skills),...

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